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Terms & Conditions

Care and Order Hours

Proslim is available daily from 8am -18:00pm for meal plan requests, orders.

Orders can be placed via WhatsApp: 27650444444 or via our Facebook page.

Should you not able to reach us for orders , just send a message via WhatsApp and we will contact you as soon as possible.

Collection & Delivery

We have partnered with The Courier Guy to be able to offer you competitive delivery cost.

Courier take 2-3 working days to Johannesburg, Durban, PE. Cape town deliveries get delivered overnight.

Same day deliveries will be at a additional cost. Our Programs do not include a delivery fee so , should you wish to have it delivered a additional fee will be added to your invoice:

Cape Town & Surrounds : R60 per  Delivery

Outside Cape town, Johanessburg , Durban and PE : R95 per Delivery.

We also offer self pickup from our Branch in Somerset West ( 1 day minimum notice for Pickup)

Copyright & Trademark

**Copyright Policy for Proslim Diet Program:**

1. **Ownership of Content**: All content, including but not limited to text, graphics, logos, images, videos, and software, on the Proslim SA website and related materials, is the property of Proslim SA unless otherwise stated. This content is protected by copyright laws and international treaties.

2. **Use of Content**: 
   - Visitors and users of the Proslim SA website are granted a limited, non-exclusive, non-transferable license to access and use the content for personal, non-commercial purposes only.
   - Content may be downloaded, copied, or printed for personal use or to facilitate communication with Proslim SA, provided that all copyright and proprietary notices are retained.

3. **Prohibited Uses**: 
   - Modification, distribution, reproduction, or public display of any content from the Proslim SA website for commercial purposes is strictly prohibited without prior written consent from Proslim SA.
   - Unauthorized use of trademarks, logos, or other proprietary information of Proslim SA is also prohibited.

4. **User-Generated Content**: 
   - Users may submit content such as testimonials, reviews, or comments to Proslim SA. By submitting content, users grant Proslim SA a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

5. **Copyright Infringement**: 
   - Proslim SA respects the intellectual property rights of others. If you believe that your work has been copied or used in a way that constitutes copyright infringement, please contact us promptly with the following information:
     - Identification of the copyrighted work claimed to have been infringed.
     - Description of the infringing material and its location on the Proslim SA website.
     - Contact information of the complaining party.

6. **Changes to Policy**: 
   - Proslim SA reserves the right to modify or update this copyright policy at any time. Changes will be effective immediately upon posting on the Proslim SA website. Users are encouraged to review this policy periodically for updates.

7. **Contact Us**: 
   - For questions regarding this copyright policy or to report copyright infringement, please contact Proslim SA at legal@goproslim.com.

This copyright policy outlines the terms and conditions governing the use of content on the Proslim SA website to protect intellectual property rights and ensure compliance with applicable laws.

Payments & Orders

- no product orders will be for filled processed or sent without the upfront payment of Invoices in full. Please note payment from other banks take up to 3 days to reflect , so shipping of products will only be processed once funds are reflecting.

- Should  products ordered and invoiced not be paid within 24 hours, it will be deemed as cancelled.  Proslim no longer do constant payment requests , if orders do not get paid once invoiced,  orders gets cancelled without notice, reordering might be not available for repeat cancellations.

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